During the COVID-19 pandemic we are now operating a total Triage service for patients.
In response to the COVID-19 pandemic, NHS England and NHS Improvement have supported all GP practices in England with the rapid implementation of a ‘total triage’ model using telephone and online consultation tools.
Total triage means that every patient contacting the practice is first triaged before making an appointment. It is possible to do this entirely by telephone, but this is likely to be less efficient.
Total triage is important to reduce avoidable footfall in practices and protect patients and staff from the risks of infection.